Fair Funeral Promise

What is the Fair Funeral Promise?

At FuneralSmart, we understand how overwhelming funeral planning can be—especially when you want to plan a funeral that’s both affordable and meaningful. That’s why we’ve created the Fair Funeral Promise. It’s our heartfelt commitment to give you and your family:

• Fair Pricing: We believe everyone deserves access to funeral services that won’t break the bank. No hidden fees. No pressure to purchase more than you need.

• Transparency: Clear, upfront information about your options, prices, and services, so you can make decisions with confidence.

• Fair Funeral Home Partners: We carefully choose funeral directors who share our compassion and uphold high standards of care.

• Empowerment: The right tools and resources to put you in control—making sure your loved one’s farewell reflects both your wishes and your budget.

What is a Fair Funeral Home Partner?

Our Fair Funeral Home Partners focus on caring for you as an individual, not just as a customer. They strive to provide flexible, person-centred services within their local communities, ensuring you feel supported every step of the way. Whether you prefer a traditional funeral or a more modern celebration of life, these dedicated professionals help you create a service that truly honours your loved one and meets your family’s needs.

What does the Fair Funeral Promise do?

We want to address the root causes of high funeral costs in Australia by:

• Educating: We give you the knowledge you need to make informed choices and secure a fair funeral.
• Supporting: We promote fair, open, and transparent pricing for all Australian consumers.
• Collaborating: We partner with independent funeral directors who focus on personalization, affordability, and community-driven service.

Why we’re calling for Fair Funerals

Grief can leave us feeling vulnerable—emotionally and financially. It’s unfair that, at such a difficult time, families sometimes face confusing or high-pressure sales tactics. By making pricing clear and accessible from the start, we help you compare your options without feeling rushed or overwhelmed. That’s why FuneralSmart only supports trusted funeral homes. We believe in standing by funeral directors who treat every family with the compassion and transparency they deserve.

What are the components of Fair Funeral?

When you’re preparing for a funeral—it’s important to know exactly what you’re getting. Here are some guiding principles:

Honesty and Value

We know cost matters, but we also know that dignity and respect for your loved one come first. Our partners provide caring, professional services without cutting corners or compromising on quality.

Include third party costs/ disbursements

These can make up around half of the total funeral bill. It’s essential to know that if a price is quoted without these costs, it’s not the complete figure.

Use plain english

Funerals can involve terminology that’s confusing or unfamiliar. We encourage our partners to use words everyone can understand—like “third-party costs” instead of “disbursements.”

Accessibility

Information about prices should be easy to find and read online—no need to hunt through a website. We believe it should never feel like a struggle to see what things will cost.

No information overload

Funeral planning is already challenging; websites should keep things simple and uncluttered, so you can find what you need at a glance.

Make the most affordable options visible

If you’re on a budget, you shouldn’t have to dig for the options that fit your circumstances.

Break down costs

Whether services are itemized or presented in packages, it should always be clear what each fee includes—and what it doesn’t.

By following these principles, we aim to make funerals more transparent, accessible, and personal. At FuneralSmart, our goal is to help you plan a funeral with confidence and peace of mind, knowing you’re honouring your loved one in a way that respects both their memory and your finances.